Refund policy

At CALM VIBES, customer satisfaction is important to us. We strive to provide high-quality wellness and recovery products that improve your everyday comfort and relaxation.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition
The product must be in its original packaging
Proof of purchase or order number is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, including:

Massage and wellness devices
Posture correctors
Acupressure tools
Personal care items

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos/videos of the item
Packaging photos

We will review the issue and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the issue was caused by us.

Shipping Delays

As we work with trusted international fulfillment partners, shipping times may occasionally vary depending on logistics, customs, or carrier delays. We appreciate your patience and understanding.